My Pet Hub Balaclava have an exciting opportunity for an experienced Vet Nurse to join our team as a Practice Manager in Balaclava, QLD.

Located close to the heart of Cairns’ CBD, our clinic has state of the art equipment and we aim to provide the very best standards of care to all clients and pets, and we offer most professional veterinary services.

  • Join our community of practice managers, veterinarians, and nurses.

  • Enjoy our network of people who thrive on development, wellbeing, growth, and opportunity.

  • Become a dynamic leader of customer experience, service excellence and great patient care and wellbeing.

  • Enjoy a hands-on approach to working with the team.

About The Role

The success of the practice manager is driven by their ability to co-ordinate the business, people, operations and services of the clinic. The ideal candidate will thrive on managing a busy clinical setting which involves:

  • Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.

  • Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.

  • Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.

  • Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.

  • Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.

  • Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.

  • Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.

  • Leading on company initiatives, projects and technology.

  • Bringing a transparent leadership style focused on collaboration and engagement.

About You

  • At least 2 years in a clinical position or head nurse role in a veterinary or animal related field

  • Be committed to high standards of service excellence and clinical care

  • Experience with practice management systems or appointment book management skills and are computer confident.

  • Have strong problem solving, decision making and organisational skills

  • Good understanding of people and employment obligations

  • Good knowledge of workplace health and safety regulations

  • Experience or interest in change champion and project management

  • A genuine, warm and supportive style that enjoys caring for people who care for animals.

About Us

My Pet Hub Balaclava is looking for a leader with an industry background who can build upon and lead a fantastic team. This is a dynamic, vibrant and fun work environment offering plenty of scope for an enthusiastic and compassionate leader.

VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please ‘Apply Now’ or email your resume and cover letter to Dr Tony on tony.phillis@vetpartners.net.au